Currently, I work at a startup as a customer Service Representative. Here’s what I learned.

Keyboard Shortcuts

Zendesk Keyboard hacks are everything to me. As a former ADA Tester, I am very comfortable using a keyboard. And Zendesk also offers a handy dandy shortcut page for you to print out and use!

Ctrl + Alt + V
Ctrl + Alt + D
Ctrl + Alt + P
Ctrl + Alt + H


Paste Plain Text

Place Ticket on Hold

Place Ticket in Pending

Home Screen

Adding # Creates a Link to that Zendesk Ticket Number